WorkScore for Jamie Chao

Jamie Chao
Director of Information Technology
Performance Diagnostics, Inc.
WorkScore as of September 07, 2010

Confidential WorkScore for Jamie Chao

Overview

Rehire Score: 82

  • 15  Colleagues
  • 9  Letters of Recommendation
  • 13  Verified Achievements
  • 13  Colleagues rated my skills
  • 14  Colleagues listed strengths or improvements
  • 2  Documents or links
What is this?
A WorkScore is a confidential assessment of Jamie's skills and achievements provided by colleagues who know his or her work.

Who picked the colleagues?
Jamie made the initial list of colleagues and members of this group added other names.

Did Jamie influence the results?
Jamie is not able to alter any reviews of his or her skills, strengths and weaknesses, or professional style. But if someone wrote an achievement or a commendation that is inaccurate, badly worded, or duplicative, Jamie can delete it so long as at least seven achievements or commendations remain. 

How can I validate that Jamie's WorkScore is accurate?
Contact colleagues directly. They volunteered their email and phone number and expect to hear from you. You will get much more information than references typically give because each person has spent time documenting Jamie's skills and accomplishments. 

I am still concerned that this may somehow be biased.
Fortunately, there is a quick, free way for you to test how objective a WorkScore is -- get one of your own. Nobody will see it but you. You can read the results to determine for yourself how accurate a WorkScore really is. Most managers discover that a WorkScore is not only accurate -- it is brutally accurate. 

Why did Jamie bother to get a WorkScore?
It is not easy to ask colleagues to confidentially review your strengths and weaknesses, but most candidates who get a WorkScore know that it is a better indicator of their skill and performance than resumes or references. Most are comfortable being accountable to colleagues for professional results -- which places them well ahead of most candidates. Also, a WorkScore indicates that Jamie is very serious about this position. 

Jamie Chao

jamie@workscore.biz

Colleagues

Name and Title When? How we worked together Reporting
Relationship?		 Email and Phone
Michael Alesandre VP Bus Development Performance Diagnostics, Inc. We work together now I head Business Development for PDI, where Jamie runs the IT shop. We interact a lot because our product relies heavily on our IT infrastructure. My Colleague with no reporting relationship michael@xxxvxxx.biz 920-xxx-xxxx
Richard Churchill Senior Windows Admin Performance Diagnostics, Inc. We work together now Jamie brought me in as a senior windows resource because there is a lot of Windows in use here and he is personally deeper in Linux than in Windows, although he knows Windows pretty well. My Manager richard@xxxvxxx.biz 920-xxx-xxxx
Kim Cosner Director, Software Engineering Performance Diagnostics, Inc. We work together now I direct the software engineering team at PDI and work closely with Jamie. We report to the same boss. My Colleague with no reporting relationship kim@xxxvxxx.biz 920-xxx-xxxx
Peggy Eliot IT Administrator Performance Diagnostics, Inc. We work together now Jamie is my boss at PDI. He arrived here after my old boss left a few years ago. My Manager peggy@xxxvxxx.biz 920-xxx-xxxx
Reuben Heywood Windows Administrator Performance Diagnostics, Inc. We work together now Jamie hired me at PDI and is my boss here. We also did work together as consultants in the past. My Manager reuben@xxxvxxx.biz 920-xxx-xxxx
Mike Manning Tech Support Rep Performance Diagnostics, Inc. Jamie hired me at PDI and has been my boss here for two years. mike@xxxvxxx.biz 920-xxx-xxxx
Mark Richau VP, DC&H, Accountants to Performance Diagnostics, Inc. I am an Engineering partner with DC&H Accounting. We are frequently called on to audit IT security and redundancy for boards and management teams. For the past six years, I have led the audit of PDI. Jamie has been in charge for the past four years. mark@xxxvxxx.biz 920-xxx-xxxx
Joanne Ruben Treasurer Performance Diagnostics, Inc. We work together now I serve as the Treasurer for PDI and know Jamie's work based on his leadership of key business initiatives during the past three years. My Colleague with no reporting relationship joanne@xxxvxxx.biz 920-xxx-xxxx
Chris Schaffer Sales Manager Performance Diagnostics, Inc. We work together now I work in Sales, but a lot of our selling depends on the IT shop, so I interact with Jamie a lot. We also worked on three internal projects together. My Colleague with no reporting relationship chris@workscore.biz 920-xxx-xxxx
Mandy Sladden UNIX Admin Performance Diagnostics, Inc. We work together now My Manager mandy@xxxvxxx.biz 920-xxx-xxxx
Julie Wain VP Engineering Performance Diagnostics, Inc. We work together now I hired Jamie from Western Digital, where I knew his work well. My Direct Report julie@xxxvxxx.biz 920-xxx-xxxx

Secondary Colleagues (named by primary colleagues)

Name and Title When? How we worked together Reporting
Relationship?		 Email and Phone
Estella Juarez Director, Direct Marketing Performance Diagnostics, Inc. estella@xxxvxxx.biz 920-xxx-xxxx
Robbie Madison CFO Performance Diagnostics, Inc. robbie@xxxvxxx.biz 920-xxx-xxxx
Dedre Mansing VP Human Resources Performance Diagnostics, Inc. dedre@xxxvxxx.biz 920-xxx-xxxx
Anna Rossi ann@xxxvxxx.biz

Quality Indicators

 

  • 11 are colleagues listed by Jamie
  • 4 are names added by colleagues. 
  • 5 have a reporting relationship with Jamie
  • 0 worked with Jamie more than 4 years ago
  • 9 wrote letters of recommendation
  • 14 offered phone numbers

Recommendations (9)

  • August, 2009 Jamie, the new QA scripts you put in place really rock. We caught a lot more bugs and had a much easier time fixing them with the tracers you put in place. Thanks -- makes my job a lot easier. — Chris Schaffer Sales Manager, Performance Diagnostics, Inc.
  • September, 2009 Jamie, I am leaving the company but I wanted to say that you have been an amazing boss. You hired me, pointed me in the right direction, counseled me through some conflicts, and trained me in parts of Linux I had never learned. Thanks a million! — Greg Tildahl Marketing Specialist, Performance Diagnostics, Inc.
  • September, 2009 Jamie, your help with the presentation to the board in support of the new capital plan was amazing! Great job -- we don't expect such thoughtful business answers from guys who spend most of their time solving technical problems. Well done! — Adam Mansfield CEO, Performance Diagnostics, Inc.
  • November, 2009 Jamie is a remarkable and very solid IT professional. He is a fine manager, and his people like working for him. Jamie thinks and plans ahead, which is extraordinarily useful in an IT executive. For example, in planning the cut-over to new accounting tools, he prepared a 9 step plan that his team executed over 11 days. Each step of the plan had clear criteria for completion and each had rollback provisions in case something went badly wrong. Jamie communicates well, and is a stickler for process. He makes a point f staying current with IT trends and will likely lead the migration of some of storage needs into low cost into cloud-based solutions later this year. If Jamie has a technical weakness, it is probably in Windows. He is a Linux guy and relies on strong Windows admins. This has not proven to be a management problem at all. — Julie Wain VP Engineering, Performance Diagnostics, Inc.
  • November, 2009 Jamie, thanks for the recognition that you gave the "co-lo relo" team for our long weekend. giving us Monday off was a classy thing to do and taking us to a nice lunch to celebrate the move to a new Class III center was really nice. — Mandy Sladden UNIX Admin, Performance Diagnostics, Inc.
  • November, 2009 I would highly recommend James Chao for a senior IT position in any medium to large size organization. He is an excellent manager, he communicates well, and he helps his team focus on what really matters. His people seem to like working for him. Jamie is somewhat formal in his style but he does not require that his teammates be the same way. He is careful and rarely makes quick decisions. In my experience working with several dozen senior IT executives, this is a very desirable quality. Finally, Jamie is very strong technically and keeps up with the constant changes in this field. He is a good teacher and finds ways to make sure that his teammates are up to date technically as well. — Mark Richau VP, DC&H, Accountants to, Performance Diagnostics, Inc.
  • November, 2009 Jamie is smart and works hard. He has been a fine boss. I'd gladly work for him again somewhere else. — Mike Manning Tech Support Rep, Performance Diagnostics, Inc.
  • December, 2009 Jamie is very detail oriented and has a well developed mature IT process. He is a good mentor and manager and his team genuinely seem to like working for him.

    Jamie's technical capabilities are first-rate and in the case of IT architecture and Linux, we have been assured by consultants from HP and Ciisco that he is exceptionally strong.

    Jamie has on several occasions helped prepare board materials and once presented to the board with very favorable results.     — Kim Cosner Director, Software Engineering, Performance Diagnostics, Inc.
  • February, 2010 Jamie is a strong IT leader. He is very detail oriented and pays a lot of attention to process.

    He is good at teaching people while they work and most people who work for him like him a lot. The thing with Jamie is, you have to go with his process -- that's how he gets good results.

    People who make up their process as they go don't do all that well with Jamie -- he not only works by the book, he writes the book.
         — Peggy Eliot IT Administrator, Performance Diagnostics, Inc.

Achievements (13)

 Jamie's Contribution to These Results
 Number of Reviewers
2009
Jamie helped us move to a new data center. It was a very complex move and he planned it out pretty well. We had very little downtime because of that move.

93

10
2009
Jamie and his team have made enormous progress in bringing PDI infrastructure into compliance with best industry practices and with SEC Section 42 regulations.

93

8
2009
Jamie led the team that migrated 35 servers and routers to a new data center. They accomplished the work over an intense weekend with no downtime or service disruption.

92

12
2009
We brought on six or seven engineers at the same time and Jamie had to orient us to the architecture and processes at PDI, which frankly were not very strong. The orientation itself was very good however.

92

10
2009
Jamie pretty much built the tech support team here. We didn't used to have one before he convinced the company to set it up. We support internal and external clients.

92

10
2009
Jamie brought in a lot of new processes. We were not very process conscious before. Now it is process, process, process. Jamie has processes for processes and I'm not kidding.

91

5
2009
Jamie has made downtime at PDI a complete non-issue. I once had to worry about downtime in front of potential clients. He has our system up time to 99.999%. Huge change.

90

7
2009
Jamie designed and proposed a three tier plus sandbox dev environment here that has made a huge difference to our productivity. We were very receptive to his plan, but none of us realized how much it would help.

89

4
2008
Jamie oversaw the transition from a scripted language site to an object oriented one. He and his team met with 18 vendors, selected software, retrained 22 engineers, and revised our code management processes to support this transition.

89

12
2009
Jamie is very focused on performance monitoring and has done an solid job of making sure that every device and process is automatically monitored.

88

10
2009
Jamie initiated and drove the installation of new reporting systems and, with our financial team, of a new accounting system.

88

10
2009
Jamie implemented an asset tracking system here that works pretty well. We never really kept track of licenses and hardware very systematically. We used lists in Excel, etc. Jamie trained us on using it and now it is pretty much second nature.

85

10
2009
Jamie helped configure high availability servers for new accounting software. Usually you install the software, migrate the data, test for awhile, then make it HA but he put the HA servers in right away and it saved us a lot of pain later on.

84

10

Skill Profile

* An asterisk indicates a score in the top 20%.

Based on 13 Reviews

  • Technical competence73 
  • Quality70 
  • Leadership69 
  • Problem solving65 
  • Teamwork64 
  • Productivity62 
  • Communication62 
  • Drive57 
  • Curiosity52 
  • Creativity48 
  • Enthusiasm38 

Strengths
Jamie is a strong technical problem-solver and a very precise communicator.
Jamie is very specific in what he asks from his people. He usually gives a measurement and a deadline. "Richard, we are going to need the server configured and deployed with at least 8 gig of fast RAM 3 partitions of at least 250 GB each and nightly back up by the end of the week."
Jamie is smart and organized and sets priorities really well.
He is very intelligent -- a strong problem solver. He is organized and works in a very structured way. And he is a good manager -- people like to work for Jamie.
Jamie is organized and very technically credible. He does not talk a lot in meetings, but tends to let his numbers do the talking. Well respected guy.
He pays very close attention to detail, he has an amazing memory and grasp of complex architecture, and he is a stickler for process -- which you need in an IT organization.
He is very organized
A good manager
Smart at solving Linux and IT network problems

Opportunities to Improve
Jamie should continue to push business solutions, not just technical ones and he should continue to teach. He should also teach more, both here and in the community. He is a natural teacher and by all accounts quite a good one.
He should tell more jokes. He is terrible at it, but with practice he might improve.
Jamie should join the engineers who visit our clients. He would help close sales  because he is very good at what he does and he would learn a lot from his visits.
Not much. Maybe give a few more classes -- he is a very good teacher and after our engineers have had his classes, they tend to understand his procedures more fully.
Like most engineers, he could use to get out a little. Seriously, spending more time with our customers, while not part of his immediate job, would help him and all of us a lot.
Jamie would do well to use writing to reinforce priorities. For example, he is really good at setting weekly priorities. But handing them out on a single page or writing them on a white board would have a higher impact than just saying them. Same with our quarterly MBOs.
Jamie likes to do things a certain way. He is open to changing his process in advance, but not very open to deviating from it. This is as it needs to be when managing IT, but he occasionally enforces process with more emotion than necessary. He should use humor at times like this.

Style

These indicators describe Jamie's professional style and impact on a scale of 1-10.
How fair-minded is Jamie? Based on 0 reviews

0.0
How aware is Jamie of his or her own weaknesses or limitations? Based on 0 reviews

0.0
How do  Jamie's colleagues rate the quality of their interactions with him or her? Based on 0 reviews

0.0
How does Jamie rate the quality of his or her interactions with others? Based on 13 ratings of others

7.5

Documents and Links (2)

Reviewing samples of Jamie's work is an essential part of professional hiring. Here, Jamie may attach sample presentations, plans, proposals, performance reviews, or models. He or she may link to news articles, video presentations, professional blogs or anything else that gives you a more complete picture of his or her skills and achievements.